Booking
Terms & conditions
What you agree to when you book a stay with us, in plain words. If anything is unclear, just ask.
Free cancellation
Cancel or change for free until 20 days before arrival.
Pay later
No payment is due until 20 days before arrival.
Last minute
Arriving within 3 days? Pay when you arrive.
Non-smoking
All rooms and our café are smoke-free.
Your booking
- Cancellation & changes
- You can cancel or change your booking free of charge until 20 days before arrival, unless your booking confirmation says otherwise. After that, the booking is non-refundable.
- Payment
- Payment is due 20 days before arrival, by the method you chose when booking (see payment options). If a payment isn't completed on time, we may cancel the booking.
- Booking within 20 days
- Bookings made less than 20 days before arrival are non-refundable and paid in full: card and PromptPay within 24 hours, bank and Wise transfers within 3 days.
- Last-minute bookings
- Bookings made 3 days or less before arrival keep free cancellation and need no prepayment: you pay on arrival.
- No-show
- If you don't arrive on your check-in date without letting us know, the booking counts as a no-show and is not refunded.
Arrival
- Check-in
- Please bring a valid passport or ID and your booking confirmation, printed or on your phone. Thai law requires us to check your visa and send a copy of your passport and visa to the local immigration office.
- Guests
- The room is for the number of guests on your booking. If more guests arrive, we may charge for them or be unable to accommodate them.
During your stay
- Non-smoking
- Smoking is not allowed in any guest room or in our café, only in the marked smoking areas.
- Damage
- Guests are responsible for any damage to the room or property during their stay, and will be charged for repairs or replacement.
- Respect
- We ask all guests to be considerate of other guests, our team and our neighbours. Unacceptable behaviour may end the stay at once, without a refund.
Your data
- Privacy
- Bookings and payments are handled securely through Sirvoy, SSL protected and PCI compliant. Your details are GDPR compliant and only kept for 30 days after check-out.
Questions?
We're happy to help before you book or during your stay.
book@thereefkohlipe.comThe Reef Hotel & Studios is run by Mowi International Ltd., company ID 105552047663, 357 m.8 T. Koh Saray A.Maung, 91000 Satun, Thailand.Last updated November 2026.